How can I get in contact? To get in contact with Xtend regarding a program please contact hq@evtmarketing.com.au

FAQs

Q: Reward Redemption & Fulfilment FAQs

Do employees have to pay for shipping and handling when they order? Absolutely not! Rewards are priced inclusive of shipping and handling so there are no surprises when an employee redeems a reward. They simply pay with points and the item will be shipped to their desired address. To make it even better, most reward and priced well below RRP, making their points redemptions spread further. How long to orders take to be delivered? Depending on the supplier, orders will be processed and distributed within 2-4weeks. This may vary during the Christmas period. If I’m a little bit short of what I want to order can I make up the difference? Dependant on the program set-up Xtend has the capabilities to allow users to top up their points to a certain value i.e $20 to ensure they are able to redeem a Reward they may be after even if they currently have just too little Reward Points in their bank to redeem. Is there FBT on Reward Points? You may be liable to pay fringe benefits tax (FBT) for Rewards Points that you give or provide an employee or user. By creating your account with us, you accept liability for any FBT you incur as a result. We do not provide tax advice or assistance and you represent to us that you have or will obtain the advice you need in relation to Australia’s taxation laws.

Q: Recognition & Awards FAQs

What is an award? An Award is the form of Recognition or Activity you are seeking to Reward. What kind of Awards can I create? For example, you can create an Award for ‘Employee of the Month’, ‘Team of the Quarter’, ‘Superstar of the week’, ‘Best salad recipe’, ‘Rising star’ and the list goes on… the Award options are endless. Don’t forget Awards do not always have to be tied to a dollar or Reward point value! Do I have to allocate a Reward Point value to an Award? Awards can have no Reward Point value attached – meaning you could link other rewards or none at all! The awards are entirely flexible! Can I setup a nomination form? Absolutely! Our site is so smart you can setup a nomination form that allows you to pick whether it’s for an individual or a team and who can nominate against it. You can ask as many questions as you like and link these to your corporate value. Our advice is to keep it as quick as possible for your employees to complete!

General FAQs

Reward Redemption & Fulfilment FAQs

Recognition & Awards FAQs

Program Management FAQs

Your Program & Setup FAQs